Privacy Policy

This privacy policy explains how we use the personal information we collect about you when you use the Website and our services.

If you register on the website or by phone you provide us with personal data, we will process such personal data on the basis that it is necessary to do so in order to perform the services you have requested.

We will only process your personal data for the legitimate interests to do so following your registration as detailed below.

What Information do we collect about you?

We collect personal data about you when you register. We do so in order to provide you with the services that are available as well as for administrative purposes when you purchase training courses.

The personal data that we collect includes your name, organisation, billing address, service delivery address, email address and telephone number.

What do we do with your personal data?

Your personal data may be used to manage your account including providing invoices and training certificates. We may use your email to inform you about relevant training and services. Also for general correspondence relating to services you have purchased.


In the event that you register as a customer we may use your email address to send you information about relevant training and services. You can also amend the contact preferences in your account page or inform us by phone or email to stop us from contacting you for this purpose.

Data Storage, Sharing and Transfers

Your personal data is stored on our servers which are in the European Economic Area.

We do not share your personal data with third parties. However, in the case of a suspected abuse, Total Training Solutions and Consultancy LTD reserves the right to share necessary information with the appropriate Safeguarding team managed by local authority. In such a situation every reasonable effort will be made to inform the person making the disclosure that it must be shared.

Access to your information and correction

We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you think is inaccurate. Should you wish to delete your account please contact us by email or phone. Amendments to your account can be made online by signing in to your account or by contacting us.

You have the right to close your account at any time and have us delete all of your personal information unless there is a lawful basis why this cannot happen.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please contact us via email.


Cookies are text files placed on your computer to collect standard internet log and visitor behaviour information. This information is used to track visitor use of the Website, to compile statistical reports on Website activity.

Cookies can't harm your computer and we don't store any personally identifiable information about you on any of our cookies.

Other websites

Our Website contains links to other websites. This privacy policy only applies to this Website, so when you link to other websites you should review their own privacy policies.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we place any updates on this web page. This policy was last updated on 25th May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

by email

or write to us at Data Protection Officer, Total Training Solutions & Consultancy LTD, 25a High Street, Chesham, Buckinghamshire, HP5 1BG

Registered Office

Total Training Solutions & Consultancy LTD
25a High Street

Company Number 7261706 Registered in the UK.

Total Training Solutions & Consultancy Ltd reserves the right to change these Terms and Conditions at any time.